Fish order

• Please specify common name of the fish, grade size and quantity and email to us.
• Please specify your preferred arrival date and the destination airport .
• If you would like to order the species those not provided in the price list, please feel free to contact us for more
   information. We will respond your inquiry promptly.

  Payment

• Payment : Sawasdee Goldfish International Farm only accepts advance payment by T/T remittance in Thai Baht or US.Dollar.

• When we receive all your money, we will process for preparing fish, send fish to check their
healthy at Ministry of Agriculture and Cooperatives to issue the Health Certificate, book the
flight. It normally takes time about 7-10 days. We will send you an email about delivery plan
in advance, at least 2 days.

• Before we deliver the fish about 1 day, we will fax you Invoice, Airway Bill and Health Certificate.
You have to show those documents to receive the fish at the airport.

• For the security, you have to receive fish immediately when the airplane is landed.

  Our Guarantee

•We ship out only healthy and live fish

•Before the delivery we will feed fish in the clean
water, adjust the temperature to be suitable for the destination. And don't feed them at least
3 days.

•During packing of fishes for export, we use treated shipping water, strong bags,and oxygen with these we make sure that our top quality fishes arrive to their destinations without any problem.

•Should the fish you have chosen become sick, even the night before shipping, we will not send it out, but will nurse it, monitor the situation and update you

• If a fish dies in transit and is dead upon arrival, to facilitate a credit back, we require a phone call immediately & a digital photo of the fish to be emailed to us within 24 hours after arrival and proof is produced to substantiate the claim. Therefore, the death occurring because of airline delays or factors not within our control shall not be compensated.

  Before your fish arrive

• Place water in holding tank at least 3 days before ship date to de-chlorinate
• Add  .3% salt
• Make sure to add an air stone to supply plenty of oxygen
• Have a proper filter system in place in a cycled tank or aquarium

  When your fish arrive

• When you receive your fish, first open the box and check that the fish are still active in the bag
• Remove the bag containing the fish from the box and place it into your holding tank
• Let the bag float for about 15-20 minutes allowing bag's temperature to adjust
• Then open the bag and pour 1-2 cups of the tank's water into the bag - then let it float for another 10 minutes
• After that remove the fish from the bag into the tank & throw away the bag water
• Do not introduce the bag's water into your tank or aquarium
• Do not feed you fish on the 1st day of arrival or until after 24 hours passed
• Monitor your water parameters for the next weeks
• Do 10% water changes weekly
• Some items you may want to have on hand: - Medigold, Malifex, Prime, and Salt.